Order Support

How do I reach you if I have a problem or a question and I can't find the answer here?

You can reach our customer service department by e-mail, phone, fax, or mail.

You can e-mail us 24 hours a day, and we usually respond to inquiries on the following business day.

  • By phone (toll free): 203-536-6638.
  • By fax: 1-203-855-9608
  • By mail: Rabbit Ears LLC, 114 Washington Street

If you choose to mail us a question, we'll respond to your question on the business day after it is received.

If you are mailing, e-mailing, leaving a message, or faxing please include your name, email, and phone number and the best time and method for us to reach you.

If you are contacting us about a specific transaction please try to include as much specific information as possible, such as transaction # and transaction date, what items were on the order and the total amount paid. (back to top)

What if I have a problem with something I buy?

We want you to be happy with your purchase.

Rabbit Ears will make an exchange of the full purchase amount (including any
applicable sales taxes, but excluding any shipping and handling fees) if an item is returned
within 30 days of the date we ship it to you. Shipping and handling will only be
refunded if the problem is the result of our error.

Refunds can only be made in the original form of payment and only to the original purchaser.

Recipients of a gift as designated in the ship-to address of the order may exchange returned
items only for other items of equal or lesser value. Refunds cannot be issued to anyone other
than the original purchaser. (back to top)

What payment methods do you accept?

We accept Visa, MasterCard, Discover, PayPal, and American Express. (back to top)

Can my order be shipped outside of the United States?

YES. Shipping prices will be higher, based on destination. (back to top)

What if I want to cancel an order once it's been placed?

We try to ship every order as soon as possible, so we may or may not be able to cancel an order that you have placed before it ships to you. If you do want to change or cancel your order once it's been placed, please contact customer service at deb@palacedigital.com. (back to top)

How much does shipping and handling cost?

STANDARD SHIPPING  is sent via USPS Media Mail and orders on in-stock items usually
arrive in 4-6 business days.  Fees are $7.95 for your first item and $1.00 for every
additional item.

RUSH SHIPPING is sent via USPS Second Day Air and orders on in-stock items usually arrive
in 2-3 business days.   Fees are $15.00 for your first item and $2.00 for every
additional item.

NEXT DAY SHIPPINGis sent via   USPS Next Day Air and orders on in-stock items ordered by
noontime on a business day usually arrive in 1-2 business days.   Fees are $27.00 for
your first item and $2.00 for every additional item.

Please note that RUSH and NEXT DAY shipping are not available for deliveries to PO box
addresses.  If you need your order sent to a PO box please select STANDARD SHIPPING.
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Do you charge sales tax?
Rabbit Ears LLC   is required to collect sales tax on orders shipping to Connecticut. If sales tax applies to your order, we'll indicate it on your order confirmation
e-mail. (back to top)

Is it safe to use my credit card?

Shopping online with us is very secure.

All pages in the store that ask for or display personal information, including your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. Shopping online with this industry standard technology is extremely safe. You can use your web browser to confirm you are on a secure page. (Many browsers including Internet Explorer display a closed lock icon to indicate that you are secure). Also, a URL that begins with "https" indicates that you are on a secure page.

If you prefer not to shop online, you are welcome to shop with us by phone by calling 1-203-536-6638. (back to top)

What is your privacy policy?

Rabbit Ears is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We do not sell, trade, or rent your personal information to others. (back to top)

How do I know if my order has shipped?

When you place an order online, you'll get an e-mail confirming your order with item availability and an expected ship date.  Then you'll get another e-mail when the order is actually shipped, which will include a delivery service confirmation number. (back to top)